Refund Policy
At Tigsaw, we strive to ensure customer satisfaction with our services. If you’re not fully satisfied with your experience, our Refund Policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refunds
- Monthly Plans: Refund requests for monthly subscriptions must be made within 7 days of the initial purchase. No refunds will be issued for subsequent billing periods.
- Annual Plans: Refund requests for annual subscriptions must be made within 14 days of the purchase date. Partial refunds for unused months are not available.
- Free Trials: If you are using a free trial, you will not be eligible for a refund after the trial ends and billing begins.
2. Non-Refundable Items
- Add-on purchases, such as premium templates or components, are non-refundable.
- Refunds will not be issued for user errors, such as failure to cancel a subscription before the renewal date.
- Refunds are not available for accounts terminated due to a violation of Tigsaw’s Terms of Service.
3. How to Request a Refund
To request a refund, follow these steps:
- Email us at support@tigsaw.com with the subject line: “Refund Request - [Your Account Name/Email]”
- Include the following details in your request:
- Order ID or transaction details
- Reason for the refund request
- Refund requests will be reviewed within 3-5 business days, and eligible refunds will be processed within 7-10 business days to the original payment method.
4. Exceptions
- We may consider exceptions to the refund policy in certain cases, such as technical issues or service outages caused by Tigsaw that significantly disrupt your experience.
- Double billing or duplicate charges.
5. Changes to the Refund Policy
Tigsaw reserves the right to modify this Refund Policy at any time. Changes will be updated on this page, and continued use of our services indicates your acceptance of the updated policy.
If you have any questions or concerns, feel free to contact us at support@tigsaw.com. We’re here to help!